Claims & Customer Service

How long do I have to report a claim?

If you are injured, we understand that your immediate focus will be on your treatment and recovery. However, it is important to report your claim shortly after your injury or related services within 30 days or as soon as you are medically able to do so.

If you are diagnosed with a critical illness that is covered by your policy, we understand that your immediate focus will be on treatment and recovery. However, it is important to report your claim within 30 days of your diagnosis or as soon as reasonably possible after that.

How do I report a claim for a Policy?

First call Surety at 1-800-232-3979 as soon as possible after you have been diagnosed with a covered critical illness or you have had an accident that required medical treatment. Even if you do not have completed documents, such as physicians’ records or pathology reports. A claim must be started within 30 days of the accident or diagnosis of a covered critical illness or as soon as you are reasonably and medically able to do so.

Surety Life has partnered with DocuSign to offer you a secure way to fill out and sign your claim forms electronically. And attach necessary documentation if required. If you have never used DocuSign please watch the video for instructions.

• The first thing you will see when you click on the Claim Report Form that applies to the policy you are making a claim for is the PowerForm Signer Information form page. Type in your Full Name and Your Email address. Next, make sure you type in the name and Email address for the Attending Physician or Provider. DocuSign will automatically send the claim to the attending Physician or Provider to fill out their portion. If you are filing a claim for a Cancer Protection or AD&D Form you may need to add a Name and Email Address for your Employer.

*IF YOU ARE FILING A CLAIM IN RELATION TO AN ACCIDENT OR CRITICAL ILLNESS PLAN POLICY

YOU MUST USE THE Accident and Critical Illness Insurance Claim Form TO SUBMIT YOUR CLAIM.

• Second, once you have the PowerForm Signer Information filled out click on the ‘BEGIN SIGNING’ tab in the upper right corner or below the form. If you have never used DocuSign then you will need to agree to sign electronically and pick or create a signature to use on your documents. An example of this is shown on the video instructions.
• The application will appear next for you to begin to fill out. Once you have filled out the necessary information then finish clicking all signature tags in the document, confirm signing by clicking  A message appears stating that you have completed your document. You can now download a PDF copy or print a copy of the document. The sender receives an email with the signed document attached, and the signed document appears in their DocuSign account.